Ship Apollo Terms of Service

Last Updated: September 12th, 2024

Welcome to Ship Apollo! 🚀 We’re excited to have you here. By using our website and services, you agree to the following terms. We’ve kept it straightforward to make sure you know exactly what to expect when working with us.

1. Using Our Services

When you use Ship Apollo, you agree to:

  • Provide accurate information when creating your account and placing orders.
  • Use our services responsibly and in compliance with applicable laws.
  • Respect our platform and not engage in any harmful or illegal activities.

We reserve the right to refuse or cancel services if we suspect any misuse or violation of our terms.

2. Your Account

You’ll need to create an account to access some of our services. Keep your login details secure, and let us know if there’s any suspicious activity. You’re responsible for any actions taken through your account, so be sure to protect it!

If you need to make changes to your account, you can easily update your details in the account settings.

3. Shipping and Delivery

We do our best to ensure your shipments are processed and delivered on time. While we strive for perfection, sometimes delays happen that are beyond our control (weather, carrier issues, etc.). If you encounter any problems, let us know, and we’ll work with you to resolve them.

4. Payment Terms

We accept various payment methods to make things easy for you. All payments are processed securely, and you’ll be charged at the time of purchase or service agreement. Please make sure your payment information is accurate to avoid any disruptions.

If you have any questions about payments, feel free to reach out to us at accounting@shipapollo.com.

5. Refunds and Cancellations

We want you to be satisfied with our services. If there’s an issue with your shipment or service, please contact us, and we’ll do our best to make things right.

  • Refunds: Depending on the situation, we may offer refunds for services not fulfilled or for errors on our part.
  • Cancellations: You can cancel orders or services before they are processed by contacting us.

6. Intellectual Property

All content on our website (text, images, logos, etc.) belongs to Ship Apollo or is licensed for our use. Please don’t copy, modify, or use any of our content without our permission. If you’re unsure, just ask!

7. Privacy

Your privacy is important to us. Our Privacy Policy explains how we handle your personal data. By using our services, you agree to the terms outlined in our privacy policy.

8. Limitations of Liability

We do everything we can to provide reliable, top-notch service. However, Ship Apollo is not responsible for:

  • Delays, losses, or damages caused by third-party carriers or unforeseen circumstances.
  • Any indirect, incidental, or consequential damages arising from the use of our services.

That said, we’re committed to working with you to resolve any issues that come up!

9. Changes to Our Services

We may update or make changes to our services, pricing, or these terms from time to time. If any significant changes are made, we’ll let you know in advance.

10. Termination

We hope it never comes to this, but if necessary, Ship Apollo reserves the right to terminate accounts or services for violations of our terms. If you wish to close your account, just let us know.

11. Contact Us

Got a question or concern? We’re here to help! Reach out to us at hello@shipapollo.com, and we’ll get back to you as soon as we can.

Thank you for choosing Ship Apollo! We’re committed to delivering a smooth and reliable experience for all your logistics needs. Let’s make things happen! 🚀

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Contact Us

hello@shipapollo.com

Monday to Friday

9:00AM - 5:00PM (EST)

Address

Eastern Canada

54 Carnforth Rd, Toronto, ON

Western Canada

7541 Conway Ave #1, Burnaby, BC

© Ship Apollo Inc. All Rights Reserved.